Frequently Asked Questions

Support

We have a range of support options available to suit organisations of all types.

Basic Support (9x5xNDB)

• This support provides support during working hours between Monday - Friday
• Priority 1 tickets will be responded to by next business day
• Priority 2 & 3 tickets will be responded to based on severity

Standard Support (9x5-4)

• This support provides support during working hours between Monday - Friday
• Priority 1 tickets will be responded to within 4 business hours
• Priority 2 & 3 tickets will be responded to based on severity

Any one in your organisation can raise a standard support ticket (Priority 2 & 3), while Priority 1 tickets can only be raised by the subscription owner or a nominated person. Typically the response times allow us to allocate engineers and do a preliminary investigation before reaching out.

Please note that if BUZZHub is unavailable, announcements regarding availability will be published to our social media accounts.

Training

Pre-recorded

• Available anytime on our YouTube Channel: www.youtube.com/@buzzhubPR
• Covers a wide range of topics
• Can be used to help upskill new team members

Documentation

• Availably anytime
• Provide detailed how-to information
• Includes Tips & Tricks

Storage

Storage is included in each BUZZHub Plan at different sizes. Storage is used for many things within BUZZHub including:

• Images and Logos
• Generated documents, including PDFs
• Media clips
• Shared files

You can manage the size of the storage consumed and additional storage can be added to your subscription as required. Please enquire for more information.

Monthly Email Quota

Each BUZZHub Plan includes a total amount of emails that can be sent through BUZZHub each month - this is your email quota. Email is used for many things within BUZZHub including:

• Media pitching
• Client EDMs
• Booking confirmations
• Workflow alerts and messages

Larger email quotas can be added to your subscription as required. Please enquire for more information.